1. Information We Collect

We collect personal information when you visit our website, fill out a form, schedule a consultation, or engage in other activities on our platform. This information may include, but is not limited to:

• Full name
• Email address
• Phone number
• Passport information
• Visa and travel details
• Payment information
• IP address and cookies

2. How We Use Your Information

The information we collect is used to provide you with the best possible service and improve your experience. We may use your data for the following purposes:

• To process your visa application and consultation
• To communicate with you regarding your application status, payment, and other related matters
• To personalize your experience on our platform
• To send promotional offers, newsletters, or updates (with your consent)
• To improve our website and services based on your feedback
• To comply with legal obligations or resolve disputes

3. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data. Please use caution when submitting personal information online.

5. Cookies

Our website uses cookies to enhance user experience and collect data about site usage. Cookies are small files stored on your device that help us improve our website functionality. You can manage cookie preferences through your browser settings.

6. Third-Party Services

We may use third-party services to process payments, provide email communications, and perform other functions necessary for our operations. These third-party providers are obligated to handle your data securely and only for the purposes we specify. We do not control the practices of these third parties, and we encourage you to review their privacy policies.

7. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with third parties in the following situations:

• If required by law or to comply with legal obligations
• To protect our rights, property, or safety, and that of our customers
• With trusted service providers or partners who assist us in our operations (e.g., payment processors, email services, etc.)
• If you consent to the sharing of your data for specific purposes

8. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise any of these rights, please contact us at info@jimexpress.com. We will make reasonable efforts to respond to your request in a timely manner.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be indicated at the top. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

11. Refunds and Guarantee Policy

JimExpress provides expert guidance to help ensure that you meet the 90% qualification criteria for visa approval. However, we do not guarantee visa approval. In the event that you do not receive your visa, our refund policy is as follows:

• If we fail to provide the agreed-upon services or if we do not deliver any tangible support towards your visa application, a refund may be issued on a case-by-case basis.
• Refunds will not be issued if the visa is denied due to factors outside of our control, such changes in visa policies, or personal circumstances.
• Requests for refunds must be made within 30 days of the visa denial and require supporting evidence, such as an official refusal letter from the consulate or embassy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@jimexpress.com
• Consult JimExpress: Schedule Appointment